NEW YORK, Nov. 16 (Xinhua) -- Germany-based DHL Express on Wednesday announced it is continuing its 185 million U.S. dollars investment plan for the Americas, including theUnited States, one of its most important global markets.
The 185-million-dollar investment earmarked for 2016 and 2017 is focused on infrastructure, technology, and people - creating some 900 new jobs in 2016 alone - in order to continue to provide high quality service and superior customer experiences.
"DHL Express is continuing its strong progress in the U.S.," DHL Express CEO Ken Allen said in a conference in New York Wednesday. "As part of our focus on international express shipping and our commitment to continually improving customer service, we are directing our investments toward upgrading our facilities, expanding our staff and providing them with the technology they need to enhance productivity and to be more efficient."
DHL has already completed a portion of 108 million U.S. dollars investment project at its Americas Hub, located at the Cincinnati, Northern Kentucky Airport, which was announced last year.
DHL has added 655 new jobs in the U.S. so far this year. To better handle growing e-commerce volume, the new positions include full- and part-time couriers for more evening delivery routes, and more back-office customer service representatives to coordinate deliveries and customs agents to facilitate clearance.
To deal with growing shipping volumes, DHL Express is applying an additional amount of nearly 60 million dollars to expand and add facilities as well as provide technology/security upgrades and new equipment such as the new courier scanners.
"Going forward, we will continue to keep our focus on the last mile, leveraging technologies and solutions that provide added convenience for customers," said Mike Parra, CEO of DHL Express Americas.
Besides investing in its operations in the U.S., DHL Express is also committing funds to support its growth plan in key countries in the region including Mexico, Canada, Brazil, Chile and Peru.
DHL Express, which is part of Deutsche Post DHL Group, has about 340,000 employees in more than 220 countries and territories worldwide.
