Logistics is becoming the bottleneck of small and medium sized enterprises internationalization: unable to track goods to face bad weather, helpless, do not understand the customs policy and so on, these enterprises are pain points.
In Italy, Calabria, ballet paquita will be staged, but all solo and dance actor but somewhat annoyed, because they ordered a new ballet dress not to, had to put on the old dress style is not uniform performance. Until 3 months later, only to be long in coming dress wrapped in calabria.
More depressed is the manufacturer of the dress Figurinos Cleuza. The failure of the logistics transportation caused it not only lost the cost of logistics and production costs, but also lost an important international customers. "Ballet Dress is very fine, the raw materials can be imagined." Figurinos Cleuza told reporters that the interface.
The accident sent let Cleuza Figurinos realized that the logistics service is a very important aspect in the export process: "once a parcel for me to leave Brazil, I have no to it to grasp, but also unable to obtain local logistics service suppliers timely help."
Ballet Dress for very high transport requirements: on the one hand, the ballet dress is excellent products, need to be especially careful to take care of, and appropriate transport packaging. On the other hand, the production of dresses generally takes 1 days -7 days, the United States and even the requirements of the customer service delivery within two days. And also to ensure that customers can receive a package in advance, set aside enough time to make it to the dress cut.
For a small and medium-sized enterprise such as Figurinos Cleuza, export orders are an important part of their business. "Because I concentrated in the second half of the largest volume of business in Brazil, and the northern hemisphere business needs (80%) mainly concentrated in the first half of the year, to allow more international logistics business development, and you can make it in a whole year operation." Figurinos Cleuza representation.
Cleuza Figurinos now trapped by logistics by FedEx FedEx, SenseAware service that could be provided by FedEx Cleuza Figurinos and his clients documents to fully grasp the whereabouts of goods. FedEx SenseAware services use in transit supply chain or fixed inventory monitoring, based on the multi sensor device with a strong network application integration. This service can provide enterprises with an important package of real-time accurate statistics of the service, the enterprise and its customers will share the package of real-time information.
The service allows Figurinos Cleuza and his clients to see the ballet at any time, or in a truck on the road, or in a plane. "In order to allow customers to really rest assured, I have to share the goods to the tracking code to customers, to jointly carry out real-time tracking of goods. This helps maintain a partnership between me and my clients." Figurinos Cleuza representation.
In addition, FedEx is also Figurinos Cleuza in the export process to provide the tedious steps to help. Use FedEx service, Cleuza Figurinos no longer have the transport delay and the clearance of trouble, do not have to spend extra time to solve complex customs procedures, to focus on the design and production of clothing in ballet.
Senior vice president of FedEx, President Chen Jialiang Chinese region in an interface news reporter said, "in the FedEx website, related documents and customs clearance business can get around the customs information, we will provide orders, invoices and other original print from trouble."
For small and medium enterprises also said that due to the customs policy of each country are different, if the enterprises rely on their own strength to achieve rapid clearance, is very troublesome. The small and medium-sized enterprise supply chain could be completely outsourced to FedEx, the local customs and other aspects of the resources based on the help enterprise fast customs clearance and distribution.
The convenience brought about by this area is enormous. "In the past and other logistics suppliers, I need to have at least 30 days in advance orders, these aspects of convenience so that I can receive a lot of emergency orders, even in a week ahead of time and let the customer inscribed, received on custom dress." Figurinos Cleuza representation.
At the same time, the electronic commerce customer B2C, FedEx also provides IPD service (International Priority DirectDistribution Service), it is good to have a batch of goods together with a document to cover the entire shipment, simplify customs clearance procedures, directly to a shipment of goods to customs clearance. In addition, to provide customers with a transport cabinet to facilitate the whole cabinet cargo delivery.
Service in FedEx more help, Cleuza Figurinos recently received a list of customers in the US, in the night gown and sewing in a day to complete the order, the dancers in two days get a custom dress on the stage.

In two days to the United States there is a factor that can not be ignored: the weather. On the one hand, the bad weather will affect the aircraft on time; on the other hand, when hundreds of planes in the sky at the same time the executive fly, the convergence of time is critical, if between aircraft and aircraft will not affect the cohesion transfer effect.

Chen Jialiang told reporters that the interface, in the face of extreme weather, the federal express fully use of high technology to avoid delays. In the Federal Express headquarters in Memphis, there is a monitor global weather change and the global aircraft transfer situation in the center, the Federal Express in the world has 657 aircraft. To this end, the Federal Express rented a satellite to real-time tracking, monitoring the weather.
"For example: a typhoon. Satellite surveillance will tell us where the typhoon will arrive in an hour, and how it will affect the surrounding area and then on the aircraft and operations. Generally speaking, we are about 12 hours in advance -24 hours to monitor the weather, followed by an hour to analyze, and then take measures to flight. If there is a plane in Shanghai due to the typhoon need to take off three hours earlier, we will notify the ground operation team, and to re allocate the entire operation. For example, to increase the convenience of the road on the road to take pieces, replacing the delivery staff to take back to the station after the operation of the process and so on." Chen Jialiang said.
FedEx believes that small and medium enterprises such as Ballet Dress began to accept the small scale as its success and growth strategy. Behind the Cleuza Figurinos example, reflects the logistics is becoming the bottleneck of small and medium sized enterprises internationalization: unable to track goods to face bad weather, do not understand the customs policy at these enterprises are pain points.
In the Federal Express "small and medium enterprises import and export Trends Survey", the survey results show that in the mainland of China, the international business of small and medium enterprises profitable, and more easy to achieve two digit growth. Most domestic small and medium-sized enterprises to the international market, the average monthly number of less than or equal to 20 times, and its average annual export income of up to 1 million 200 thousand U.S. dollars, this trend will continue in the short term.
The survey also shows that many small and medium enterprises in mainland China are considering testing the water export business. There are currently 45% of the small and medium-sized enterprises to develop export business, 7% higher than the global average, and in all Chinese mainland to participate in the investigation of the small and medium-sized enterprises, there are 62% enterprises that will be engaged in the export business in the next five years, higher than the current level of 17 percentage points.
Although many small and medium enterprises in mainland China recognize the potential of export business, it is still not easy to try. 71% of respondents said, "the potential gains for the export business and feel excited." However, the vast majority of enterprises (92%) believe that the development of export business there are many obstacles.
The survey shows that small and medium enterprises in mainland China usually list logistics suppliers as one of the most important sources of export information and related suggestions, second only to the Internet and online media ". Many other markets covered by the survey also reflect this trend. International logistics providers can take advantage of the rich experience of their cross regional transport of goods, to help SMEs in the mainland of China go abroad.
In addition, according to the latest research of FedEx, about 70% of consumers surveyed said that in considering whether to buy products from online retailers in other markets, transportation related factors and can influence their decisions. This is why the small retailers in the potential complexity field will seek reason and the third party logistics company, these partners can provide professional knowledge and skills for them, for example, to help them implement the return policy, so that their customers can choose to buy the products online back to the store.
Founded in 1973, FedEx in 1984 the first to enter the China market, carry out international express delivery business. 2007, the Federal Express in China to become a wholly owned company, and began operations, the same year in China to launch domestic services. At present, the Federal Express in China has 78 branch offices, about 9000 employees and about 2700 delivery vehicles, there are 200 flights a week out of china. FedEx service has covered most of the major cities and regions in China, and strategic in major cities to set up nearly 90 ground stations, to provide customers with the door to door service.
FedEx now has Asia Pacific transshipment center is located in Guangzhou Baiyun International Airport, located at Hangzhou Xiaoshan International Airport China District transit center and is located in Beijing, Shanghai, Guangzhou and Shenzhen four international port operation center. Among the construction of the Shanghai international express and freight center, with a total investment of more than 100 million U.S. dollars, is expected to be put into use in 2017.
Chen Jialiang told reporters that the interface, each city's facilities have different positioning and function. Investment of $150 million in Guangzhou Asia Pacific transshipment center in February 2009 began to put into use, there are about 150 flights a week out of Guangzhou, Guangzhou can be connected to about 21 cities in Asia Pacific and europe. At the same time, through the global network of FedEx, we can connect these cities to more than and 220 countries and regions. The Shanghai transit center is one of the important facilities in the Asia Pacific region, will provide greater convenience and connectivity between the East China and Europe as well as the United States between the United states.
Under the Federal Express mode, the transit center airport as the largest sorting center, under which is the city's multi point layout, which is a special model of the federal express to China after taking.
"In the past, our mode of operation is to build a large operating station in a place, the whole courier station in this station, every day the goods here to sort. Before China's land price is very cheap, this method works through. But now, with rising rents, if it is in the center of the city, we have to pay a high rent; if it is in the suburbs, time will be longer on the staff, to focus on the urban transport package for customers, time will lengthen. So we are not in the city rent a large place as the operating station, but in a lot of small city layout, so that not only is closer to the customer, the efficiency of the whole work increased, delivery time can be shorten." Chen Jialiang told reporters on the interface.
Chen Jialiang admitted that the Chinese market is unique in that large, which means that only the layout of China's first tier cities is far from enough. In recent years, many of the two or three line of the city Chinese showing the vitality of economic development the new power of economic development has become a cross-border trade, cross-border logistics, it has become one of the core competitiveness of many enterprises to expand overseas business in the city. As a result, the Federal Express from 2015 onwards, continuously improve the domestic two or three international express delivery service level, shorten the time to enter the international market, enhance the international competitiveness of customers.
April 6, 2016, FedEx announced the promotion of Wuhan, Weifang, Taiyuan, Harbin, Shenyang and Lanzhou and other six major cities in the international express delivery services. Customers in these six cities are selected, "FedEx international priority express services" and "FedEx international express delivery services" delivered to the global destination, the transport time will be shorter than the previous day.
So far in 2015, FedEx has raised 18 domestic two or three line of the city's international express service exports, including Fuzhou, Xiamen, Dalian, Yantai, Weihai, Ji'nan, Zibo, Chongqing, Chengdu, Zhengzhou, Xi'an, Changchun, Wuhan, Weifang, Taiyuan, Harbin, Lanzhou and shenyang. At present, the Federal Express in China has 78 branch offices, services covering most of the country's major cities and regions.
Chen Jialiang believes that China's two or three lines of urban development potential is great. Because of the high-tech industry China not necessarily in the coastal city, there are two or three lines of the city, surrounding may in the coastal city of coastal city, because labor costs may be relatively high, but the surrounding city labor costs are relatively low.
In addition, the move also complies with the new customs policy. "The new provisions of China customs clearance, for example, to declare in advance and to release, will be conducive to the promotion of the import and export trade. These provisions allow federal express in these two or three lines of the city by truck or domestic flights, directly connected to an important port. In addition, China's infrastructure is very perfect, roads, ports, airports, customs and other systems can be a good connection, so that we can effectively move the relevant industries to the two or three tier cities." Chen Jialiang said.
"Like the western region of Taiyuan and Lanzhou, may than Suzhou, Zhengzhou, Wuhan, Xi'an City, but we are optimistic about these areas, it will take action in the strategic layout, so everything is ready. We will predict the next wave of development potential of the city, before the competitors are not concerned about them, the market will be good. For example, in the coal industry developed in Taiyuan, Shanxi, we are optimistic about the auto parts and related manufacturing industries." Chen Jialiang on the interface news reporter said.
In specific industries, Chen Jialiang believes that now China's major industries have to high-tech, electronic parts manufacturing, automotive and medical equipment and other aspects of the transformation, the demand for transport is also improving. To medical supplies, for example, the need for professional cold chain, for these special customers, the Federal Express will also provide special programs.
In August 2015, FedEx announced in Chinese mainland launched the "one-stop" cold chain solutions, including the gel pack temperature control packaging and FedEx packaging packaging two refrigerated shipping options, covering exports from the mainland "China FedEx international priority" and the "excellent service first". The solution is applicable to the need to transport goods with temperature sensitive industries, such as health care industry, can provide 20 degrees Celsius -0 degrees Celsius, 2 degrees Celsius -8 degrees Celsius and 15 degrees Celsius -25 degrees Celsius and three temperature logistics solutions for customers shipment; without pre cooling, can the need for temperature control in the shipment of 2 degrees -8 degrees Celsius for up to 96 hours of storage environment.
May 18, 2016 Federal Express announced the official opening of the Federal Express cold chain center. The center is located in Memphis Tennessee, the U.S. Federal Express super transit center, covers an area of 7710 square meters, designed for the safe transportation of the temperature of health care products and perishable products sensitive and carefully designed.
FedEx Memphis cold chain center with cutting-edge technology, when the shipment due to the clearance of bad weather is blocked or unexpected delays, can still in a state of temperature control, real-time monitoring of carbon dioxide content, humidity and temperature; the tray packing area, cargo transit area, loading area and the area split FedEx insulation blanket the solution, in order to ensure to maintain the desired temperature during transportation; also has the supplement of dry ice and exchange double upset gel pack function and designed for precise temperature control lock.
Although this is the first cold chain center FedEx FedEx network, but in France, Germany, Japan, Kansai Charles De Gaulle Airport, Cologne Airport International Airport and Shanghai Pudong Airport also has a small scale cold chain facilities.
It is proved that such a big investment is necessary. According to Chinese customs statistics, China's exports of medical and pharmaceutical growth, the first 6 months of this year, the total value of exports increased by 3.1% over the same period last year. And it is estimated that in all health care products, 25% of the product for temperature sensitivity. By 2016, more than half of the top 50 drugs will require cold chain transportation. In view of the characteristics of the health care industry, federal express delivery will be closely combined with the technology, the introduction of targeted solutions for the development of China's health care industry to provide safe and efficient transport support
At a global level, the value of $130 billion a year in health care products sales depends on the cold chain logistics, to ensure that the life-saving products in the shipping on the way intact, and can always supply the global market. This figure will continue to grow, because the Asia Pacific region's cold chain logistics is expected to achieve two digit growth in 2020.
But FedEx still has a long way to go, because the China still faces enormous competition.
Not only pay attention to the development of China FedEx the trend of small and medium enterprises, its rival UPS also spotted this market. UPS made in China's position is to fight for the future of 80% of the volume of business from smes. Based on this demand, UPS will launch a plan to upgrade the two or three line of urban logistics services. UPS interface to the news, before the end of last year, UPS Chinese business development plan of the fourth stage will continue in Shijiazhuang, Taiyuan, including Changsha 8 city, 21 city will add coverage. In 2016, UPS will strengthen in the original 33 second tier and the provincial capital cities to upgrade services.
In the domestic China, SF is stepping up its supply chain logistics layout. Last July, SF and Kingdee jointly launched the "SF & Kingdee business solutions, through the seamless integration of logistics and information flow, to provide comprehensive intelligent electricity supplier service integration and flexible solutions for small and medium enterprises, the order management, electricity supplier business products purchasing, logistics, scheduling, inventory management, package tracking financial accounting, customer service and a series of business process integration, to achieve online and offline business shops across the province and fast connection, accelerate the penetration of O2O.
Chen Jialiang on the interface news reporter, said: the next three to five years, we will continue to expand the Federal Express network, so we added a 20 branch. We also continue to improve service, for example, recently we have a comprehensive upgrade of domestic services for health care, high-value goods and fashion luxury industries, the introduction of professional vertical industry solutions. In addition, we also need to adjust the mode of operation of the market changes, to provide customers with more choices, such as in the domestic service, our specific customers, in 36 city Sunday sending pieces of service, and in Shanghai and Beijing city launched the same day delivery service."